ALL ABOUT OUR SHIPPING
We despatch worldwide every day!
That means if you order it before 2pm we will pack it up and put it in the post that same day.
How much does Shipping cost?
Within Australia Shipping is FREE for all orders over $149
For orders less than $149 we charge a flat rate $10 shipping and handling fee. Within Australia we also offer all full priced orders Free Returns Postage using our fully covered Reply Paid Service.
When will I receive my order?
Standard shipping times vary depending on when your order is placed and where you live but usually run around the 5- 7 day timeline.
Radical Yes! is dedicated to being a genuinely personalised and bespoke business. Every order is hand picked, checked and lovingly packed by our small team of in-house staff. This is part of our ‘Hasten Slowly’ philosophy and it means we can offer you the best possible delivery experience.
How will my order be shipped?
For all orders including international we ship via Australia Post E-Parcel service. When you place your order you will receive a confirmation email advising that we have received the order.
Once picked and packed, we will then clear the payment for your order and provide you with an Australia Post tracking number.
Please make sure you supply your full address when placing your order to avoid your parcel going missing (include apartment, floor or office number if required plus street number etc). We strongly recommend you also include your phone number so we can get in touch with you quickly if we need to.
Do you ship internationally?
YES! we will pretty much ship to anywhere in the world - shipping and handling costs can be added at checkout and is charged as follows;
Rest of the World - $30 or FREE for orders over $350
Please note International orders are supplied with a tracking number but not insurance. International orders are placed at customer risk and whilst we will do all we can to locate a missing parcel, we are not liable to replace parcels that are lost. If you would like extra instance please contact us before placing the order so we can provide a quote for insurance costs. International order delivery times are dictated by your local postal service.
RETURNS - FULL PRICED ITEMS
If for any reason, including change of mind, you are unhappy with your radical toe tappers, we offer a full refund or exchange on size for full price items free of charge using our Reply Paid service for orders placed within Australia within 14 days of receiving the order. We will also cover the postage back out to you for the first exchange. Please note any subsequent exchanges that need to be made are to be covered by the customer either by including a Self Addressed Return Postage bag or by purchasing postage through the online store here. If you are in Melbourne you are also more than welcome to make an exchange instore at The Fitting Salon - 554 Queensberry Street, North Melbourne.
RETURNS – SALE ITEMS
Sale Items under $59 All sale items under $59 are final and there is no exchange or return offered for change of mind purchases or incorrect sizes so please choose carefully.
Sale Items over $59 including items bought with promotional codes
For sale items over $59 we happily offer either an exchange or store credit note valid for 6 months from the date of return (strictly no cash refunds) for change of mind purchases and size exchanges.
For sale items being returned for exchange please note we do not cover Return Postage or the postage to get the exchange back out to you. For sale exchanges you have the option to include a Self Addressed Return Postage bag or elect to pay $10 postage through the product code in our online store here. If you are in Melbourne you are also more than welcome to make the exchange instore at The Fitting Salon - 554 Queensberry Street, North Melbourne.
Please note whilst we are happy to offer an exchange with a credit note, we can not hold sale items for exchange whilst waiting for returned orders. This means if you need an exchange on size for sale items, the best thing to do is return the item as quickly as possible so we can send you out the exchange or issue you a credit note to make the purchase again. We are happy for you to exchange for a different item should the item purchased be out of stock or not suitable for your foot. Overall we just want to do what we can to get you toe tapping again so shop with confidence that we have an exchange-friendly policy on sale items.
HOW DO I PROCESS MY RETURN?
Shoes must be returned in a saleable condition. Returns must be made within 14 days of the goods arriving to you.
Please note we can not accept any responsibility for lost parcels or post, so keep a hold of your tracking number for any returns you are sending back to us, to make sure Australia Post is accountable.
Lost the card? No problem, simply address them to:
Radical Yes Returns
PO Box 398
RETURNS - INTERNATIONAL INCLUDING NEW ZEALAND
We will happily exchange or return international orders on any full priced purchase for any reason including change of mind.
Please note that return freight, duties and taxes are at the buyers expense so please choose carefully and check the size chart closely.
International returns should be sent to –
Radical Yes Returns
PO Box 398
THE RADICAL YES! PERFECTION GUARANTEE
We will walk over hot coals to make sure your experience is 110% radical for the lifetime of your shoes, so please get in touch with us in the unlikely event that something goes wrong with your toe tappers. We will happily arrange the repair on your shoes and have an amazing shoe repairer who we can call upon to quickly get your shoes back to tip-top shape.
We offer the option of creating an account with us during the checkout process. This enables us to streamline the ordering process for you in the future.
We also offer the option of joining our mailing list. If you choose to sign up we send out regular emails with our latest news, collection previews, special events and promotions.
Our store inventory is updated regularly, however due to the limited run quantities we produce most of our styles in, occasionally we may sell out of your chosen item due to inventory miscounts. In this situation, we will notify you via email or phone as soon as possible to discuss options for re-ordering or refunding the item.
Photo: Marnie Hawson
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